At JudaicaHeart, we stand behind the quality of our products and want you to be fully satisfied with your purchase.
We offer a 3 month warranty on all our items, and we’re here to help if any issues arise.
Here’s what you need to know about our warranty:
What’s Covered
- Our warranty covers any damage caused by us, such as defective items, wrong products shipped, or damages during shipping ,we’ll cover the cost of replacement or repair.
What’s Not Covered
- Customer caused damage (e.g., accidental breakage, misuse) is not covered under warranty.
- Please note that if your item arrives damaged due to shipping, we ask that you notify us immediately (on the same day the product arrives) with photos of the damage.
Any delayed claims may not be eligible for coverage.
Warranty Process
- Contact Us: If you experience any issues with your product, reach out to us via email at Judaicaheart1@gmail.com with the details of the problem, and be sure to include photos of the damaged item or issue.
- Resolution Options: Depending on the situation, you can choose from:
- Replacement: We’ll send you a new product at no extra cost.
- Store Credit: If preferred, we’ll offer you store credit for future purchases.
- Refund: If applicable, we’ll process a full refund for the product.
International Warranty
- Our warranty is valid for all customers, regardless of their location. we’re committed to ensuring your satisfaction.
At JudaicaHeart, we’re here to help with any issues that arise and will do our best to resolve them quickly and efficiently.
We want your experience with us to be a positive one, and we’re dedicated to offering a professional and caring service.