At JudaicaHeart, your satisfaction is our top priority.
We understand that sometimes plans change or products may not meet your expectations.
Below is our straightforward and customer-friendly return and refund policy:
Returns Eligibility
- You may return an item within 30 days of receiving it if it is unused, in its original condition, and in its original packaging.
- Unfortunately, custom-made or personalized items cannot be returned unless they arrive damaged or defective.
Refund Options
Based on your preference and the situation, you may choose from:
- A full refund (excluding shipping costs, unless the return is due to a defective or damaged item).
- A store credit for future purchases.
- An exchange for another product.
Shipping Costs
- If you’re returning an item due to a change of mind, the original shipping costs are non-refundable, and return shipping will be at your expense.
- If the item arrived damaged or there was an issue during transit, we will cover the shipping costs for the return or replacement.
How to Initiate a Return or Exchange
- Contact us at Judaicaheart1@gmail.com with your order details and reason for return.
- We’ll guide you through the process and provide all necessary instructions.
Important Notes
- Items must be returned in new condition, with all original packaging and accessories.
- Refunds or replacements will only be processed once the returned item is received and inspected.
At JudaicaHeart, every product is made and sent with love from Israel, and we’re here to make sure your experience is just as special.
Please don’t hesitate to reach out with any questions or concerns we’re here for you!